Implementation of total quality management in the managed care industry

This paper presents an evaluation and discussion of total quality management (TQM), focusing on its origin, measure, and implementation into a specific industry (managed care). It will further show the significance of the nursing profession when looking how to successfully join the two concepts together. The results of this paper will effectively demonstrate that the implementation of TQM into managed care reveals a higher level of quality and customer satisfaction.

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Year of publication:	2002
Authors:	Aghazadeh, Seyed‐Mahmoud
Published in:	The TQM Magazine. - MCB UP Ltd, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 14.2002, 2, p. 79-91
Publisher:	MCB UP Ltd
Subject:	TQM \| Implementation

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Type of publication:	Article
Type of publication (narrower categories):	case-report
Language:	English
Other identifiers:	10.1108/09544780210416694 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10015032947