Implementing CAF in public administration : best practices in Europe ; obstacles and challenges
Melpomeni A. Vakalopoulou, George Tsiotras and Katerina Gotzamani
| Year of publication: |
2013
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|---|---|
| Authors: | Vakalopoulou, Melpomeni A. ; Tsiotras, George ; Gotzamani, Katerina |
| Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 20.2013, 6, p. 744-764
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| Subject: | Public sector | Best practices | Service quality | Bench learning | Common assessment framework | Öffentliche Verwaltung | Public administration | Dienstleistungsqualität | Öffentlicher Sektor | EU-Staaten | EU countries | Öffentliche Dienstleistung | Public services | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010197627