Improving customer complaint management by automatic email classification using linguistic style features as predictors
| Year of publication: |
2008
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|---|---|
| Authors: | Coussement, Kristof ; Van den Poel, Dirk |
| Published in: |
Decision support systems : DSS ; the international journal. - Amsterdam [u.a.] : Elsevier, ISSN 0167-9236, ZDB-ID 516545. - Vol. 44.2008, 4, p. 870-882
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