Improving processes in financial service organizations: where to begin?
| Year of publication: |
2012
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|---|---|
| Authors: | Lokkerbol, Joran ; Does, Ronald ; Mast, Jeroen de ; Schoonhoven, Marit |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 29.2012, 9 (5.10.), p. 981-1000
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