In-flight NCCI management by combining the Kano model with the service blueprint : a comparison of frequent and infrequent flyers
Year of publication: |
December 2018
|
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Authors: | Go, Mijeong ; Kim, Insin |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 69.2018, p. 471-486
|
Subject: | In-flight NCCI | Kano model | Service blueprint | Flying frequency | Airline industry |
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