Incorporating customer satisfaction into the decision-making process of product configuration : a fuzzy Kano perspective
Chih-Hsuan Wang
| Year of publication: |
2013
|
|---|---|
| Authors: | Wang, Chih-hsuan |
| Published in: |
International journal of production research. - London : Taylor & Francis, ISSN 0020-7543, ZDB-ID 160477-6. - Vol. 51.2013, 22 (15.12.), p. 6651-6662
|
| Subject: | fuzzy Kano model | information entropy | TOPSIS | customer satisfaction | product configuration | smart pads | Kundenzufriedenheit | Customer satisfaction | Fuzzy-Set-Theorie | Fuzzy sets | Messung | Measurement | Entropie | Entropy |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010228906