Industrialising the Services?
| Year of publication: |
2004-04-01
|
|---|---|
| Authors: | Potratz, Wolfgang ; Evans, Michaela |
| Published in: | |
| Publisher: |
Institut Arbeit und Technik <Gelsenkirchen> |
| Subject: | Dienstleistung | services management | Produktivität | Industrialisierung |
- 1. The logic of industrial work and of service work compared
- 2. In search of productivity and competitiveness - The role of uncertainties
- 3. Features of work in the services - The example of health and care
- 4. Modern work in health and care - paying tribute to knowledge-intensiveness instead of work-intensiveness
- 5. What we always wanted to know but never dared to ask
- 6. References
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