• 1. The logic of industrial work and of service work compared
  • 2. In search of productivity and competitiveness - The role of uncertainties
  • 3. Features of work in the services - The example of health and care
  • 4. Modern work in health and care - paying tribute to knowledge-intensiveness instead of work-intensiveness
  • 5. What we always wanted to know but never dared to ask
  • 6. References
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