Influence of informal institutions on commitment to customer service in Confucian Asia
Andreas Klein, Sven Horak, Henning Ahlf and Katrin Nihalani
| Year of publication: |
2022
|
|---|---|
| Authors: | Klein, Andreas ; Horak, Sven ; Ahlf, Henning ; Nihalani, Katrin |
| Published in: |
Management decision. - Bingley : Emerald, ISSN 1758-6070, ZDB-ID 2023018-7. - Vol. 60.2022, 9, p. 2455-2481
|
| Subject: | Commitment | Confucian Asia | Customer service | Informal institutions | Services management | Asien | Asia | Konfuzianismus | Confucianism | Kundenservice | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management | Institutionenökonomik | Institutional economics |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/MD-10-2021-1286 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013350498