Influence of informal institutions on commitment to customer service in Confucian Asia
Year of publication: |
2022
|
---|---|
Authors: | Klein, Andreas ; Horak, Sven ; Ahlf, Henning ; Nihalani, Katrin |
Published in: |
Management decision. - Bingley : Emerald, ISSN 1758-6070, ZDB-ID 2023018-7. - Vol. 60.2022, 9, p. 2455-2481
|
Subject: | Commitment | Confucian Asia | Customer service | Informal institutions | Services management | Asien | Asia | Konfuzianismus | Confucianism | Kundenservice | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management | Institutionenökonomik | Institutional economics |
-
A cultural theory perspective to service expectations in restaurants and food services
Liao, Yingying, (2024)
-
Business model evolution of customer care services
Majava, Jukka, (2019)
-
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania, (2016)
- More ...
-
Demographic homophily, communication and trust in intra-organizational business relationships
Ahlf, Henning, (2019)
-
Co-worker relationship quality : the role of commitment and trust in China
Horak, Sven, (2024)
-
Social networks, vertical core competencies and sales management in Korea
Horak, Sven, (2016)
- More ...