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How does the online service level influence consumers' purchase intentions before a transaction? : a formative approach
Küster, Inés, (2016)
Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel, (2018)
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp, (2013)