Information technology service management in Raiffeisen Bank Kosovo J.S.C. : [Presentation given November 17, 2010]

Chapter 1. IT systems in the banking world -- Chapter 2. Request managing software in Raiffeisen Bank -- Chapter 3. Raiffeisen business employee survey -- Chapter 4. Raiffeisen IT employee survey -- Chapter 5. Recommendation on remedy training program -- Chapter 6. Final discussion and recommendation.

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Year of publication:	2010-12-17
Authors:	Kadriu, Albulena
Other Persons:	Bowen, Brian (contributor) ; Ibrahimi, Bujar (contributor) ; Petrova, Julia (contributor)
Subject:	Information technology service management \| Raiffeisen Bank Kosovo J.S.C \| Customer satisfaction

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Type of publication:	Other
Language:	English
Source:	BASE

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