Do IT integration and decision-making integration influence service operation performance? : empirical evidence from electrical and electronics distribution firms
Cheng Ling Tan and Wei Lip Tan, Sook Fern Yeo
| Year of publication: |
2019
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|---|---|
| Authors: | Ling, Tan Cheng ; Wei Lip Tan ; Sook Fern Yeo |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 33.2019, 4, p. 423-441
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| Subject: | IT integration | decision-making integration | service operation performance | electrical and electronic | communication | planning | flexibility | modularity | business process integration | cross-functional team | Prozessmanagement | Business process management | Arbeitsgruppe | Team | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2019.101577 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012145270