Internal communication and prosocial service behaviors of front-line employees : investigating mediating mechanisms
Neeru Malhotra, Anna-Lena Ackfeldt
| Year of publication: |
October 2016
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|---|---|
| Authors: | Malhotra, Neeru ; Ackfeldt, Anna-Lena ; Stock-Homburg, Ruth |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 69.2016, 10, p. 4132-4139
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| Subject: | Internal communication | Prosocial service behaviors | Organizational commitment | Role stress | FLEs | Interne Kommunikation | Mitarbeiterbindung | Employee retention | Soziales Verhalten | Social behaviour | Stress | Work stress | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Kommunikation | Communication |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2016.03.038 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011553938