Internet Technologies, ECRM Capabilities, and Performance Benefits for SMEs: An Exploratory Study
| Year of publication: |
2010
|
|---|---|
| Authors: | Harrigan, Paul ; Schroeder, Andreas ; Qureshi, Israr ; Fang, Yulin ; Ibbotson, Patrick ; Ramsey, Elaine ; Meister, Darren |
| Published in: |
International journal of electronic commerce : IJEC. - Armonk, NY : Sharpe, ISSN 1086-4415, ZDB-ID 14026600. - Vol. 15.2010, 2 (1.1.), p. 7-47
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