Interrelations of service quality and service loyalty dimensions in medical tourism : a structural equation modelling approach
Bikash Ranjan Debata; Bhaswati Patnaik; Siba Sankar Mahapatra; Kumar Sree
| Year of publication: |
2015
|
|---|---|
| Authors: | Debata, Bikash Ranjan ; Patnaik, Bhaswati ; Mahapatra, Siba Sankar ; Sree, Kumar |
| Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 22.2015, 1, p. 18-55
|
| Subject: | Performance management | Customer services quality | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Gesundheitstourismus | Health tourism | Strukturgleichungsmodell | Structural equation model | Beziehungsmarketing | Relationship marketing | Performance-Management | Qualitätsmanagement | Quality management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010519965