Investigating the use experience of restaurant service robots : the cognitive-affective-behavioral framework
Ching-Fu Chen, V.G. Girish
| Year of publication: |
2023
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|---|---|
| Authors: | Chen, Ching-fu ; Girish V. G. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 111.2023, p. 1-10
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| Subject: | Restaurant service robots | Competence | Coolness | Emotions | Satisfaction | Approach behavior | Gastronomie | Restaurant industry | Roboter | Robot | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Emotion | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2023.103482 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014311479