Is maximum customer service always a good thing? Customer satisfaction in response to over-attentive service
| Year of publication: |
2013
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|---|---|
| Authors: | Ku, Hsuan-Hsuan ; Kuo, Chien-Chih ; Chen, Martin |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 23.2013, 5 (29.8.), p. 437-452
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