Is there an inverse relationship between service quality and productivity or not? It's all in the definition!
Christine A. Hope
| Year of publication: |
2007
|
|---|---|
| Authors: | Hope, Christine A. |
| Published in: |
Productivity in tourism : fundamentals and concepts for achieving growth and competitiveness. - Berlin : E. Schmidt, ISBN 978-3-503-10343-0. - 2007, p. 111-122
|
| Subject: | Tourismuswirtschaft | Tourism industry | Produktivität | Productivity | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003513185