It's time to get to first principles in service design
| Year of publication: |
2004
|
|---|---|
| Authors: | Chase, Richard B. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 14.2004, 2, p. 126-128
|