It takes just 120 seconds : predicting satisfaction in technical support calls
Judith A. Hall; Phil Verghis; William Stockton; Jin X. Goh
| Year of publication: |
2014
|
|---|---|
| Authors: | Hall, Judith A. ; Verghis, Phil ; Stockton, William ; Goh, Jin X. |
| Published in: |
Psychology & marketing. - Hoboken, NJ : Wiley Blackwell, ISSN 0742-6046, ZDB-ID 226933-8. - Vol. 31.2014, 7, p. 500-508
|
| Subject: | Kundenservice | Customer service | Callcenter | Call centre | IT-Dienstleister | IT service provider | Kundenzufriedenheit | Customer satisfaction | Verkaufsverhalten | Sales behaviour | Dauer | Duration | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010382588