Outsourcing customer service : applying the value chain as a method to improve service at call centers
Barbara Mihm
| Year of publication: |
2008
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|---|---|
| Authors: | Mihm, Barbara |
| Published in: |
Review of business information systems. - Littleton, Colo. : [Verlag nicht ermittelbar], ISSN 1534-665X, ZDB-ID 2442108-X. - Vol. 12.2008, 2, p. 41-50
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| Subject: | Computerindustrie | Computer industry | Informationstechnik | Information technology | Callcenter | Call centre | Outsourcing | Auslandsverlagerung | Offshoring | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003769771