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ITIL contributes to improved customer and user satisfaction

J. H. Botha
Year of publication:
2006
Authors: Botha, Johann H.
Published in:
Praktisches IT-Management : Controlling, Kennzahlensysteme, Konzepte. - Düsseldorf : Symposion, ISBN 978-3-936608-82-3. - 2006, p. 201-220
Subject: IT-Dienstleister | IT service provider | Informationsmanagement | Information management | Standardisierung | Standardization | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality
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