Jaypatient-induced service sabotage behavior : the issue of self-esteem of hospital nurses
Year of publication: |
2014
|
---|---|
Authors: | Ling, I-Ling ; Marshall, Roger ; Xu, Yingzi ; Lin, Wan-Ying |
Published in: |
Health marketing quarterly. - Philadelphia, Pa. : Taylor & Francis, ISSN 0735-9683, ZDB-ID 639428-0. - Vol. 31.2014, 3, p. 213-230
|
Subject: | health care | emotional maturity | jaycustomer | service sabotage | self-esteem | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Pflegeberufe | Nursing profession | Emotion | Arbeitsverhalten | Work behaviour | Gesundheitsversorgung | Health care |
-
Veenstra, Gepke L., (2022)
-
Singh, Kavita, (2012)
-
Andel, Stephanie A., (2022)
- More ...
-
How location-based advertising elicits in-store purchase
Shieh, Chih-Hui, (2019)
-
The impact of backstage cues on service evaluation
Liu, Yi-Fen, (2017)
-
AI customer service : task complexity, problem-solving ability, and usage intention
Xu, Yingzi, (2020)
- More ...