AI customer service : task complexity, problem-solving ability, and usage intention
Yingzi Xu, Chih-Hui Shieh, Patrick van Esch, I-Ling Ling
| Year of publication: |
2020
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|---|---|
| Authors: | Xu, Yingzi ; Shieh, Chih-Hui ; Van Esch, Patrick ; Ling, I-Ling |
| Published in: |
Australasian marketing journal. - Oxford [u.a.] : Elsevier, ISSN 1320-1646, ZDB-ID 2194257-2. - Vol. 28.2020, 4, p. 189-199
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| Subject: | AI customer service | AI definition | Task complexity | Problem-solving ability | Usage intention | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in chinesischer Sprache |
| Other identifiers: | 10.1016/j.ausmj.2020.03.005 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012429454