Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees
| Year of publication: |
2009
|
|---|---|
| Authors: | Ashill, Nicholas J. ; Rod, Michel ; Thirkell, Peter ; Carruthers, Janet |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 23.2009, 5, p. 338-350
|