Journal of Management Information Systems - Spring 2001 - Volume 17, No. 4 - Impact of Information Technology Management Practices on Customer Service
| Year of publication: |
2001
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| Authors: | Karimi, Jahangir ; Somers, Toni M. ; Gupta, Yash P. |
| Published in: |
Journal of management information systems : JMIS. - Armonk, NY : Sharpe, ISSN 0742-1222, ZDB-ID 8831270. - Vol. 17.2001, 4, p. 125-158
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