Justification of e-Governance in Education: A Multicriteria Decision Approach

In the era of the Information Technology-enabled society, heavy investment is not an afterthought of government. As there is a demand from both sides of the government system, i.e. citizenry and the government resulted in an increase of these projects at a rapid pace. On one hand, the government is increasing the investment but the time has come to show the justification of these investments. On the other hand, available literature is limited and hardly any concrete steps have been taken to investigate the justification and return on investment of these projects, as most of the returns are qualitative in nature. So, there is need for investigation into the issue. In this article, an attempt has been made to consolidate available literature, compare and justify using a multiciteria decision making tool, i.e. AHP and finally, a case discussion on e-governance in the education system of India.