Knowledge base and BOTs : redefining workforce estimation model
Varsha Deb, Vasudha Vashisht, Nidhi Arora
| Year of publication: |
2022
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| Authors: | Deb, Varsha ; Vashisht, Vasudha ; Arora, Nidhi |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 42.2022, 2, p. 267-280
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| Subject: | customer relationship management | forecasting error | forecasting techniques | ITIL | ITSM | KB | knowledge base | knowledge reuse | MS Excel Solver | service level agreement | SLA | time series | workforce forecasting | Wissensmanagement | Knowledge management | Prognoseverfahren | Forecasting model | Beziehungsmarketing | Relationship marketing | Zeitreihenanalyse | Time series analysis | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2022.123333 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013257589