Knowledge management - How KM can learn from TQM - Knowledge Management can be easily subsumed into the technical substrata, unless it is rightly valued as a priority competitive driver, argues Richard Cross of Xerox Europe, a long-term TQM and KM exponent.
| Year of publication: |
2002
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| Authors: | Cross, Richard |
| Published in: |
European quality : the official journal of the European Organization for Quality. - London : European Quality Publ., ISSN 0969-059X, ZDB-ID 11930664. - Vol. 9.2002, 1, p. 62-67
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