Knowledge reuse through electronic repositories: A study in the context of customer service support
| Year of publication: |
2011
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|---|---|
| Authors: | Kankanhalli, Atreyi ; Lee, One-Ki (Daniel) ; Lim, Kai H. |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 4321340. - Vol. 48.2011, 2, p. 106-114
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