Knowledge reuse through electronic repositories : a study in the context of customer service support
Atreyi Kankanhalli; One-Ki (Daniel) Lee; Kai H. Lim
| Year of publication: |
2011
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|---|---|
| Authors: | Kankanhalli, Atreyi ; Lee, One-ki ; Lim, Kai H. |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 48.2011, 2/3, p. 106-113
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| Subject: | Kundenservice | Customer service | Wissensmanagement | Knowledge management | Elektronische Archivierung | Digital preservation | Leistungsmotivation | Work motivation | Feldforschung | Field research |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009126644