Die koordinationstheoretische Gestaltung und Bewertung alternativer Geschäftsprozesse unter Berücksichtigung des Einsatzes von Workflow Management und Workgroup Computing : dargestellt am Beispiel eines Kundenanfrageprozesses

von Matthias Hertweck

Year of publication:	1998
Authors:	Hertweck, Matthias
Subject:	Prozessmanagement \| Business process management \| Workflow-Management-System \| Workflow management system \| Arbeitsgruppe \| Team \| Betriebliches Informationssystem \| Business intelligence system \| Kundenservice \| Customer service \| Kosten-Nutzen-Analyse \| Cost-benefit analysis \| Theorie \| Theory

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