Kundenorientiertes Leistungsdesign mit Quality Function Deployment (QFD) und Blueprinting

Alexander Gogoll

Year of publication:	1996
Authors:	Gogoll, Alexander
Published in:	Kurswechsel Richtung Kunde : die Praxis der Kundenorientierung. - Frankfurt am Main : Frankfurter Allg. Zeitung, Verl.-Bereich Wirtschaftsbücher, ISBN 3-929368-54-4. - 1996, p. 176-190
Subject:	Dienstleistungssektor \| Service industry \| Produktgestaltung \| Product design \| Produktqualität \| Product quality \| Marktforschung \| Market research \| Theorie \| Theory

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