Language constraints in hotel attributes and consumers' offendedness associated with behavioral intentions
Naeem Akhtar, Xianglan Chen, Umar Iqbal Siddiqi, Guojun Zeng and Tahir Islam
| Year of publication: |
2022
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|---|---|
| Authors: | Akhtar, Nadeem ; Chen, Xianglan ; Siddiqi, Umar Iqbal ; Zeng, Guojun ; Islam, Tahir |
| Published in: |
Asia Pacific journal of marketing and logistics. - [Erscheinungsort nicht ermittelbar] : Proquest, ISSN 1758-4248, ZDB-ID 2037486-0. - Vol. 34.2022, 2, p. 229-248
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| Subject: | Attribution of service failure | Consumers' offendedness | Language constraint | Revisit intention | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Sprache | Language | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Verbrauchereinstellung | Consumer attitudes |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJML-05-2020-0375 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013163321