Language matters : humanizing service robots through the use of language during the COVID-19 pandemic
Smriti Kumar, Elizabeth G. Miller, Martin Mende, Maura L. Scott
| Year of publication: |
2022
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|---|---|
| Authors: | Kumar, Smriti ; Miller, Elizabeth G. ; Mende, Martin ; Scott, Maura L. |
| Published in: |
Marketing letters : a journal of research in marketing. - New York, NY : Springer Science + Business Media B.V, ISSN 1573-059X, ZDB-ID 1478939-5. - Vol. 33.2022, 4, p. 607-623
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| Subject: | COVID-19 | Language | Robots | Service evaluation | Services | Sprache | Coronavirus | Roboter | Robot | Dienstleistungsqualität | Service quality | Epidemie | Epidemic | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11002-022-09630-x [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013454711