//-->
Interlinking service delivery innovation and service quality : a conceptual framework
Arshad, Arif Mohammad, (2015)
An e-commerce customer service robot based on intention recognition model
Peng, Minjing, (2016)
The effect of inventory level on product availability and sale
Grubor, Aleksandar, (2016)
30 Minuten für den souveränen Umgang mit Veränderungen
Staden, Sven von, (2004)