Let's get acquainted : an empirical study on takaful customer-service provider relationships from Saudi Arabian perspectives
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How small service failures drive customer defection : introducing the concept of microfailures
Sands, Sean, (2020)
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Customer service in a marketing and logistics approach
Buła, Piotr, (2019)
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Kim, Sung-Bum, (2016)
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Osman, Ismah, (2021)
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Abdur Rehman, Mohsin, (2021)
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Ismah Osman, (2024)
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