Letting go or getting back : how organization culture shapes frontline employee response to customer incivility
M.S. Balaji, Yangyang Jiang, Gurbir Singh, Subhash Jha
| Year of publication: |
2020
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| Authors: | Balaji, M. S. ; Jiang, Yangyang ; Singh, Gurbir ; Jha, Subhash |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 111.2020, p. 1-11
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| Subject: | Customer incivility | Customer-oriented behavior | Forgiveness | Organizational culture | Vengeance | Unternehmenskultur | Corporate culture | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Verkaufspersonal | Salespeople | Verhalten in Organisationen | Organizational behaviour | Konsumentenverhalten | Consumer behaviour | Leistungsmotivation | Work motivation | Betriebsklima | Work climate |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2020.02.007 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012237741