Leveraging digital technologies : how information quality leads to localized capabilities and customer service performance
Pankaj Setia, Viswanath Venkatesh, and Supreet Joglekar
| Year of publication: |
2013
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|---|---|
| Authors: | Setia, Pankaj ; Venkatesh, Viswanath ; Joglekar, Supreet |
| Published in: |
Management information systems : mis quarterly. - Minneapolis, MN : Carlson School of Management, University of Minnesota, ISSN 0276-7783, ZDB-ID 405089-7. - Vol. 37.2013, 2, p. 565-590
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| Subject: | Customer service | capabilities | information quality | process | customer response | customer orientation | business value of IT | Beziehungsmarketing | Relationship marketing | Kundenservice | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009747406