Leveraging perceived HPWS to improve service encounter quality in high-contact service industries

Daniel Asante, Chunyong Tang, Eric Adom Asante, Michael Kwamega, Alexander Opoku-Danso

Year of publication:	2023
Authors:	Asante, Daniel ; Tang, Chunyong ; Asante, Eric Adom ; Kwamega, Michael ; Opoku-Danso, Alexander
Published in:	Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 73.2023, p. 1-12
Subject:	Overall justice \| Perceived HPWS \| Psychological contract fulfillment \| Service encounter quality \| Dienstleistungsqualität \| Service quality \| Dienstleistungssektor \| Service industry \| Kundenzufriedenheit \| Customer satisfaction \| Implizite Kontrakte \| Implicit contracts \| Konsumentenverhalten \| Consumer behaviour \| Arbeitsverhalten \| Work behaviour

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