Linguistic racism in inter-culture service encounter
Year of publication: |
2023
|
---|---|
Authors: | Malik, Aaminah Zaman ; Paswan, Audhesh |
Published in: |
Journal of consumer marketing. - Bradford : Emerald, ISSN 2052-1200, ZDB-ID 2032361-X. - Vol. 40.2023, 5, p. 585-596
|
Subject: | Inter-cultural service encounters | Language variety | Stereotype threat | Stigma | Sprache | Language | Kundenservice | Customer service | Linguistik | Linguistics | Dienstleistungsqualität | Service quality | Ethnische Diskriminierung | Ethnic discrimination | Kundenzufriedenheit | Customer satisfaction |
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