Linkage between frontline employee service competence scale and customer perceptions of service quality
Yu-Chi Wu; Chin-Shih Tsai; Hsiao-Wen Hsiung and Kuan-Ying Chen
| Year of publication: |
2015
|
|---|---|
| Authors: | Wu, Yu-Chi ; Tsai, Chin-Shih ; Hsiung, Hsiao-Wen ; Chen, Kuan-Ying |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 29.2015, 3, p. 224-234
|
| Subject: | Service quality | Competence | Frontline employee | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Verkaufspersonal | Salespeople | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011308998