Linking service-oriented human resource practices bundle and frontline employee service performance : a test of cross-level mediating processes
Chih Huang and Jui-Chen Peng
| Year of publication: |
2023
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|---|---|
| Authors: | Huang, Chih ; Peng, Jui-Chen |
| Published in: |
Journal of management & organization : JMO. - Cambridge : Cambridge Univ. Press, ISSN 1839-3527, ZDB-ID 2375897-1. - Vol. 29.2023, 5, p. 815-832
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| Subject: | Person-job fit | person-organization fit | service performance | service-oriented human resource practice | work engagement | Personalmanagement | Human Resource Management | Leistungsmotivation | Work motivation | Dienstleistungsqualität | Service quality | Leistungsbündel | Bundling strategy | Verkaufspersonal | Salespeople | Unternehmenserfolg | Firm performance | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1017/jmo.2022.20 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014438100