Logistics service quality and its effects on customer satisfacation in the manufacturing companies' supply chains : empirical evidence frpm Greece
Year of publication: |
2014
|
---|---|
Authors: | Politis, Yannis ; Giovanis, Apostolos ; Binioris, Spyridon |
Published in: |
Journal of modelling in management. - Bingley : Emerald Group Publishing Limited, ISSN 1746-5664, ZDB-ID 2258349-X. - Vol. 9.2014, 2, p. 215-237
|
Subject: | Greece | Supply chains | Industrial customer satisfaction | Logistics service quality | Manufacturing supply chains | MUSA method | Lieferkette | Supply chain | Griechenland | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Industrie | Manufacturing industries | Logistik | Logistics | Logistikdienstleister | Logistics provider | Lieferantenmanagement | Supplier relationship management | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing |
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