Managing customer misbehavior: challenges and strategies
| Year of publication: |
2013
|
|---|---|
| Authors: | Harris, Lloyd C. ; Daunt, Kate |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 27.2013, 4 (28.6.), p. 281-293
|