Managing dive centres : SCUBA divers' behavioural intentions
Year of publication: |
2014
|
---|---|
Authors: | Palau i Saumell, Ramon ; Foprgas-Coll, Santiago ; Sánchez-García, Javier ; Prats-Planagumà, Lluis |
Published in: |
European Sport management quarterly : ESMQ. - London : Taylor & Francis, ISSN 1618-4742, ZDB-ID 2055074-1. - Vol. 14.2014, 4, p. 422-443
|
Subject: | service quality | emotions | novelty | behavioural intentions | SCUBA divers | Dienstleistungsqualität | Service quality | Emotion | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
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