Managing identity and resistance : making critical sense of call centre management
Wendy R. Carroll; Jean Helms Mills; Albert J. Mills
| Year of publication: |
2008
|
|---|---|
| Authors: | Carroll, Wendy R. ; Mills, Jean Helms ; Mills, Albert J. |
| Published in: |
Revue Gestion 2000 : management & prospective. - Louvain-la-Neuve : Recherches et Publ. en Management, ISSN 0773-0543, ZDB-ID 1415978-8. - Vol. 25.2008, 6, p. 57-81
|
| Subject: | Callcenter | Call centre | Dienstleistungsmanagement | Service management | Führungskräfte | Managers | Arbeitspsychologie | Organizational psychology | Führungsstil | Leadership style | Kanada | Canada |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003792573