Managing knowledge to create customer service value
Silvia Martelo-Landroguez and David Martin-Ruiz
| Year of publication: |
2016
|
|---|---|
| Authors: | Martelo-Landroguez, Silvia ; Martin-Ruiz, David |
| Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 26.2016, 4, p. 471-496
|
| Subject: | Absorptive capacity | Service value | Knowledge management | Value creation | Banking industry | Wissensmanagement | Betriebliche Wertschöpfung | Beziehungsmarketing | Relationship marketing | Kundenwert | Customer value | Bank | Absorption | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-06-2014-0137 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011588809