Managing Service Level Agreements - Service level agreements are increasingly being used in enterprise networks and are contracts that specify the performance parameters within which a network service is provided. In this article their application, preparation and effects on IT departments are considered
| Year of publication: |
1999
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| Authors: | Muller, Nathan J. |
| Published in: |
International journal of network management. - Chichester : Wiley, ISSN 1055-7148, ZDB-ID 11243235. - Vol. 9.1999, 3, p. 155-166
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