Managing service systems with unknown quality and customer anecdotal reasoning
Hang Ren, Tingliang Huang, Kenan Arifoglu
| Year of publication: |
2018
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|---|---|
| Authors: | Ren, Hang ; Huang, Tingliang ; Arifoglu, Kenan |
| Published in: |
Production and operations management : the flagship research journal of the Production and Operations Management Society. - London : Sage Publications, ISSN 1937-5956, ZDB-ID 2151364-8. - Vol. 27.2018, 6, p. 1038-1051
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| Subject: | queueing | bounded rationality | behavioral operations | service systems | Warteschlangentheorie | Queueing theory | Begrenzte Rationalität | Bounded rationality | Dienstleistungsqualität | Service quality | Dienstleistung | Services | Dienstleistungsmanagement | Service management | Operations Research | Operations research |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/poms.12850 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011969979