Managing Service Systems with Unknown Quality and Customer Anecdotal Reasoning
Year of publication: |
2020
|
---|---|
Authors: | Ren, Hang |
Other Persons: | Huang, Tingliang (contributor) ; Arifoglu, Kenan (contributor) |
Publisher: |
[2020]: [S.l.] : SSRN |
Subject: | Theorie | Theory | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality |
Extent: | 1 Online-Ressource (25 p) |
---|---|
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Production and Operations Management, 27, 1038-1051, doi: 10.1111/poms.12850 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments July 20, 2016 erstellt |
Other identifiers: | 10.2139/ssrn.3050560 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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